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Privacy Policy

Privacy Policy

Last updated: 2 September 2026

European Removal Services respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store and share your personal information when you visit www.europeanremovalservices.co.uk, request a quotation, contact us or use our removal, storage, shipping, insurance or customs-clearance services.

1. Who we are

European Removal Services is a UK-based provider of domestic, European and international removal and related services.

For data-protection purposes, the controller of your personal information is:

Legal business name: European Removal Services LTD
Trading name: European Removal Services
Registered or principal address: 83 Cambridge Rd, Liverpool L23 7TX, United Kingdom
Email: info@europeanremovalservices.co.uk
Telephone: 0207 127 0641
Data-protection contact: Neil Lloyd

2. Information we collect

Depending on how you interact with us, we may collect:

Contact and identity information

This may include your name, postal address, email address, telephone number and preferred time or method of contact.

Information about your move

This may include:

  • Collection and delivery addresses or towns;

  • Moving dates and access information;

  • Details about the property;

  • The nature, quantity and estimated value of the goods being moved;

  • Packing, storage, insurance and transport requirements;

  • Photographs, videos, inventories or survey information;

  • Details of other people connected with the move; and

  • Correspondence, quotation requests and customer-service records.

Customs and international shipping information

Where necessary for an international move, we may collect passport or other identification documents, proof of residence, customs forms, inventories, tax-relief references and other information required by customs, border, port or shipping authorities.

Some documents may incidentally reveal sensitive information. Please only provide information that is reasonably required for your move.

Payment and transaction information

We may collect billing details, payment status, deposits, invoices and transaction references. Card or bank payments may be processed by a third-party payment provider. We do not ordinarily retain complete payment-card details ourselves.

Website and device information

When you use our website, we or our service providers may collect your IP address, browser type, device information, operating system, referring page, pages visited, approximate location and information about your interaction with the website.

Communications

We may retain records of emails, telephone calls, WhatsApp conversations, website-form submissions, complaints and other communications.

Information obtained from other sources

We may receive information from:

  • A family member, employer, relocation adviser or another person arranging a move for you;

  • Removal agents, drivers, subcontractors, storage providers and shipping companies;

  • Customs agents, ports, ferry operators and public authorities;

  • Insurers, brokers and claims handlers;

  • Payment and fraud-prevention providers; and

  • Publicly available sources where appropriate.

If you give us information about another person, you should ensure that you are authorised to do so and that they have been told how we will use their information.

3. How we use your information and our lawful bases

We use personal information for the following purposes:

Purpose Usual lawful basis
Responding to enquiries, arranging surveys and preparing quotations Taking steps at your request before entering into a contract; legitimate interests
Booking, planning and performing removal, shipping, packing or storage services Performance of a contract
Arranging customs clearance and providing information to customs or border authorities Performance of a contract; compliance with legal obligations
Taking payments, issuing invoices and maintaining financial records Performance of a contract; compliance with legal obligations
Arranging insurance or dealing with a claim Performance of a contract; legitimate interests; where required, consent or another lawful condition
Communicating with you about your booking or service Performance of a contract; legitimate interests
Handling complaints, disputes and legal claims Legitimate interests; compliance with legal obligations
Managing suppliers, agents, drivers and subcontractors Performance of a contract; legitimate interests
Protecting our website, systems, staff, customers and property Legitimate interests; compliance with legal obligations
Analysing and improving our website and services Consent where required for cookies or similar technologies; otherwise legitimate interests
Sending marketing communications Consent, or legitimate interests where permitted by law
Complying with tax, accounting, transport, customs and other legal requirements Compliance with legal obligations

Where we rely on legitimate interests, those interests may include operating and improving our business, responding to customers, preventing fraud, maintaining security and establishing or defending legal claims. We balance these interests against your rights and reasonable expectations.

Where we rely on consent, you may withdraw it at any time. Withdrawal will not affect processing that took place before consent was withdrawn.

4. If you do not provide information

Some information is optional. However, if you do not provide information reasonably required to quote for, plan or perform your move, arrange insurance, process payment or complete customs formalities, we may be unable to provide the relevant service.

5. Who we share information with

Where reasonably necessary, we may share personal information with:

  • Our employees, drivers, surveyors and authorised representatives;

  • Removal companies, overseas destination agents, transport providers and subcontractors;

  • Shipping lines, ports, ferry operators, airlines and freight companies;

  • Warehouses and storage providers;

  • Customs brokers and customs, tax, border or other public authorities;

  • Insurers, insurance brokers, loss adjusters and claims handlers;

  • Payment processors, banks, accountants and professional advisers;

  • Website hosting, email, communications, analytics and IT providers;

  • WhatsApp or its operator when you contact us using WhatsApp;

  • Currency or other third-party services displayed or linked through our website;

  • Police, regulators, courts and other authorities where disclosure is required or permitted by law; and

  • A buyer, investor or adviser involved in a proposed sale, merger or reorganisation of our business.

We require service providers acting on our behalf to protect personal information and only process it for authorised purposes.

We do not sell personal information to third parties.

6. International transfers

Because we provide European and international removal services, information may need to be sent to countries outside the United Kingdom. This may include sharing information with overseas removal agents, shipping companies, storage facilities, customs brokers and public authorities in the country of origin, transit or destination.

Some countries may not provide the same level of data protection as the United Kingdom. Where required, we use an appropriate safeguard, such as:

  • UK adequacy regulations;

  • The UK International Data Transfer Agreement;

  • The UK Addendum to approved standard contractual clauses; or

  • Another safeguard permitted by data-protection law.

Certain transfers may also be necessary to perform our contract with you or to take steps requested by you before entering into a contract.

Contact us if you would like further information about the safeguards used for a particular transfer.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, insurance, customs and dispute-resolution requirements.

Our intended retention periods are:

  • Unsuccessful enquiries and quotations: [INSERT PERIOD—commonly 12–24 months];

  • Customer files and completed-move records: [INSERT PERIOD—commonly 6–7 years after completion];

  • Financial and tax records: normally six years after the end of the relevant financial period, or longer where required by law;

  • Customs and shipping documents: for the period required by applicable customs, transport and tax laws;

  • Insurance and claims records: for the duration of the claim and any relevant limitation period;

  • Marketing records: until you opt out or we determine that the information is no longer accurate or useful; and

  • Cookie and analytics information: according to the lifespan stated in our cookie information or consent tool.

We may retain information for longer if a complaint, claim, investigation or legal obligation requires it. We may also retain anonymised information that no longer identifies you.

8. Marketing

We may contact you about our services where you have consented or where the law otherwise permits us to do so.

You can stop receiving marketing at any time by:

Opting out of marketing will not prevent us from sending necessary service or booking communications.

9. Cookies and similar technologies

Our website may use cookies, pixels, scripts, local storage and similar technologies to operate, secure and improve the site and, where applicable, measure usage or support marketing.

Strictly necessary technologies may be used without consent where the law permits. Other technologies will only be used with consent where consent is required.

You should be able to accept, reject or manage non-essential technologies through the website’s cookie controls. You may also be able to control cookies through your browser settings.

The website may include third-party features, links or embedded content, including WhatsApp and a currency-service iframe. Those providers may collect information directly from you and process it under their own privacy policies.

Before publishing this policy, add or link to a current cookie list identifying each cookie or similar technology, its provider, purpose and duration.

10. Security

We use reasonable organisational and technical measures designed to protect personal information against accidental loss, unauthorised access, alteration or disclosure.

Access is restricted to people who need the information for legitimate business purposes. However, no internet transmission or storage system can be guaranteed to be completely secure.

If you believe that information you sent us has been compromised, please contact us promptly.

11. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • Ask for access to your personal information;

  • Ask us to correct inaccurate or incomplete information;

  • Ask us to erase your information;

  • Ask us to restrict how we use your information;

  • Object to processing based on legitimate interests;

  • Object at any time to direct marketing;

  • Receive certain information in a portable, machine-readable format;

  • Withdraw consent where processing is based on consent; and

  • Complain to a data-protection regulator.

These rights are subject to legal conditions and exemptions. We may ask you to verify your identity before responding.

We do not currently make decisions about you based solely on automated processing that produce legal or similarly significant effects.

To exercise a right, email enquires@europeanremovalservices.co.uk

We normally respond within one month, although the law permits additional time for particularly complex requests.

12. Complaints

Please contact us first if you have concerns about how we use your personal information so that we can try to resolve the matter.

You may also complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

If the EU GDPR applies to our processing, you may also have the right to complain to the data-protection authority in the country where you live or work or where an alleged infringement occurred.

13. Children

Our services are not directed at children, and we do not knowingly collect personal information directly from children through the website. Information about a child may occasionally be provided by a parent or guardian where relevant to a family’s move. It should only be provided where reasonably necessary.

14. Third-party websites and services

Our website may contain links to or embedded content from third-party websites and services. We do not control their privacy practices. You should review the relevant provider’s privacy policy before giving it personal information.

15. Changes to this policy

We may update this policy when our services, suppliers or legal obligations change. The latest version will be published on this website with a revised “last updated” date.

Where a change is significant, we may also provide additional notice where appropriate.

16. Contact us

Questions, requests or complaints about this policy or our use of personal information should be sent to:

European Removal Services LTD
Address: 83 Cambridge Rd, Liverpool L23 7TX, United Kingdom
Email: enquires@europeanremovalservices.co.uk
Telephone: 0207 127 0641
Data-protection contact: Neil Lloyd